PacknDash (FAQs) Frequently Asked Questions

It depends on volume, access, how much packing you want and your move date. Rather than quote a range that will not match your home, we carry out a free survey and give you a written fixed price within an hour of it. That figure is what you pay.

Because nobody on the call has seen your staircase, your storage room, or how much is in the spare bedroom. A phone quote is built on averages, which is how people end up with a different number on move day. Twenty minutes of survey removes that risk entirely.

Free, and no. We survey, we quote in writing, and you decide. Many people survey two or three companies before choosing, which is sensible. There is no charge and no obligation either way.

Yes, and plenty of customers prefer it. Walk us through each room on a video call, including cupboards, the store room and any balcony or garden storage. It is quicker than an on-site visit and just as accurate, as long as you show us everything.

No. Hourly billing means the customer carries the risk if the day runs long, which is the wrong way round. Your price is fixed at survey stage and does not change because traffic was bad or a lift booking overran.

Only a genuine change in scope, such as items you had not mentioned or a different address. If that happens we talk it through with you before doing anything, rather than adding a charge and telling you afterwards.

Volume, timing, access and crew size. Fewer items, a midweek date away from month-end, ground floor or working lift access, and a crew matched to the job all reduce a price. Our page on affordable moving explains each lever.

Two to four weeks is comfortable. Summer and month-end are the busiest periods in Dubai, and building lift slots go quickly then, so book as soon as you have a date. Outside those peaks, a week is usually enough.

Often yes, depending on crew availability that day. Our own schedule is rarely the constraint. Your building’s approval and lift booking process usually decides how quickly a move can happen, so call as early as you can.

Yes. Tell us as soon as you know. We will rebook the crew and, where a building is involved, start the lift and access approvals again for the new date. If the new date falls in a busier period the price may change, and we will tell you before confirming.

We are open 24/7 and answer the phone on holidays. Whether your move can happen on a Friday or a public holiday is usually decided by your building rather than by us, since many towers restrict moves to weekday working hours.

A studio or one-bedroom apartment is typically half a day. A two or three-bedroom home with packing is usually a full day. A large villa with a garden, garage and store room can run into a second day, and we plan for that upfront rather than promising a single day and overrunning.

You do, as the resident. Your developer or community management issues it once the service charges registered in your name are settled, because it is tied to your account with them, not ours. Any mover who says they can obtain it for you is describing something that does not happen.

We tell you what your specific building or community typically asks for, provide our trade licence and insurance certificate for the application, book the service lift slot with building management, and coordinate with security on the day so the crew is not held at the barrier.

Your move date may need to shift with it, and we would rather say that plainly than promise a date we cannot control. We can work around a short delay. What we cannot do is make a management office release an approval faster than it does.

Most towers do. Weekday working hours are the norm, and many refuse Fridays or public holidays outright. Rules differ building by building, so we confirm your tower’s actual policy before scheduling rather than assuming it matches the one next door.

Some buildings will find you the next window that day; others require a fresh request through their portal, which can push a move back. We build a buffer into the schedule for this, and if your building is known to be strict we flag it when we quote.

Many buildings ask the resident for a refundable deposit against damage to the lift interior or corridor walls. It is paid to the building, not to us, and returned once they have inspected. We pad lifts and protect corridors precisely so that deposit comes back.

Either. Full packing, partial packing where we handle only the fragile items, or you pack everything and we move it. Splitting the job is one of the more effective ways to reduce a price without cutting anything that matters.

Yes, when you book a packing service. Boxes, tape, bubble wrap, packing paper, mattress covers and furniture blankets are worked out at survey based on what is actually being moved, and built into the fixed price rather than invoiced later.

Yes, we can supply materials separately. Even when you are packing yourself, we still bring proper materials for anything fragile rather than letting glassware travel in a supermarket carton.

Yes, as standard rather than as an add-on. Beds, wardrobes, dining tables and similar are taken apart where needed and rebuilt at the other end. In apartment buildings this is often unavoidable, since service lift doors are narrower than passenger lifts.

Fragile items are wrapped individually rather than grouped into one box. Glass tops, mirrors and framed pieces are packed separately from general furniture, and light fittings such as chandeliers are taken down and packed on their own.

As much or as little as you want. Some customers want boxes placed by room and nothing more; others want everything unpacked and the empty cartons taken away the same day. Tell us at survey stage so the crew size and timing account for it.

Anything flammable, explosive or corrosive. That includes gas cylinders, paint thinners and similar. A barbecue is fine once the gas bottle is removed and transported separately. Cleaning fluids and opened food are better disposed of or carried yourself.

Yes, with the right crew size and equipment, and it needs to be mentioned at survey stage rather than discovered on the day. A piano in particular changes the plan: crew numbers, lifting equipment and sometimes the route out of the property.

We would rather you carried those yourself. If that is not practical, tell us in advance so they are handled and recorded separately. It is not that we cannot move them; it is that valuables are simpler when they never leave your possession.

Yes. Treadmills and multi-gyms are dismantled and moved with proper lifting equipment, and bicycles travel better with pedals and wheels removed where a doorway needs it. Tell us what you have when booking so the crew brings the right tools.

Both are commonly forgotten at survey stage and then appear on move day. Outdoor furniture and planters are wrapped and loaded separately from indoor items so soil does not transfer. Mention the garden, terrace and any store room when we survey.

Yes. We carry AED 2 million transit insurance, covering your belongings while they are in our hands for the whole move rather than parts of it. We can provide the certificate for your building’s approval process, which most towers ask for.

Tell us straight away, ideally before the crew leaves, and photograph the item. We will look at it rather than send you into a process. Being honest about it: damage is rare but it is not impossible, and how a company behaves afterwards is the part worth judging.

If you are moving art, antiques, a piano or anything with unusual value, raise it at survey stage and we will talk through the options. That conversation belongs before the move, not after.

They work for us regularly rather than being day labourers hired for a single job. It matters because carrying a wardrobe down a stairwell or wrapping a mirror properly takes practice, and an untrained crew is where most damage originates.

Yes, climate-controlled and secured, for short gaps between tenancies or longer holds if you are leaving the country for a while. Everything is inventoried on collection, so you know exactly what went in and what comes back. See storage in Dubai.

This is the most common reason people call us about storage, and it is straightforward. We collect on your move-out date, hold everything, and deliver when your new address is confirmed. Booking storage and final delivery together is usually cheaper than treating them as two separate jobs.

A few weeks or several months. There is no requirement to commit to a long period, and the survey accounts for the volume so you are not paying for space you do not use.

Yes, with notice so we can have your items accessible when you arrive. Tell us in advance if you expect to need regular access, because it changes how we store the load.

Yes. Office moves are usually scheduled overnight or across a weekend so your team returns to a working office. Workstations are mapped and labelled before anything is dismantled, and IT equipment is packed separately from furniture. See office movers.

Boxed and sealed separately from general office contents, with a clear handover from the old office to the new one rather than mixed in with everything else.

Yes, and it is a different job from a move within Dubai because of customs paperwork and shipping. Raise it early rather than at pickup, since documentation timelines drive the schedule. See international movers.

All of it, including Dubai Marina, Business Bay, JLT, The Springs and the other communities listed on our area pages. Distance within Dubai rarely changes a price the way volume and access do.

Set aside anything you want to carry yourself, keep passports and documents with you, and make sure the lift booking and gate access are confirmed. If you have packed your own boxes, label the fragile ones clearly.

Someone should be, at both ends, to point out what goes where and to check the property before the crew leaves. It does not have to be you personally, but it should be someone able to make decisions.

Yes, the crew that loads is the crew that unloads. You also have one point of contact throughout rather than being passed between departments.

Furniture is reassembled, boxes are placed by room or unpacked depending on what you booked, and we walk the property with you before leaving. If anything is not right, say so then rather than after we have gone.